We welcome you to our beautiful salon and thank you for your trust in us. To ensure a comfortable and smooth experience for everyone, please read the following booking policies carefully before confirming your appointment:
Booking and Payment
You can easily book your appointment through our website by selecting the service and the time that suits you.
To confirm the booking, a non-refundable deposit or the full service amount must be paid.
The deposit will be deducted from the total service value upon your visit to the salon
All appointments are scheduled according to the Gregorian calendar.
Booking Confirmation
After completing the payment process, you will receive a confirmation message via email or SMS containing the appointment and service details.
The booking is considered confirmed only after receiving this message.
Delay Policy
Please arrive 10 minutes before your appointment to prepare the service on time.
In case of a delay of more than 10 minutes, the appointment may be canceled or converted to a waiting status, depending on the salon's availability.
Please note that delay or no-show leads to the loss of the paid amount without a refund.
Cancellation and Refund Policy
You can cancel the booking 48 hours before the appointment, with the possibility of refunding the paid amount (excluding peak seasons and special offers).
If the cancellation occurs within 24 hours of the appointment, the deposit or amount is considered non-refundable.
The appointment can be rescheduled only once, at least 24 hours before the original appointment, depending on availability.
Service Adjustments We always strive to provide the most suitable service for you.
In the event that the type or length of the hair, or the actual condition, differs from the selected service, the salon team has the right to adjust the price or type of service after informing you and obtaining your consent, with the settlement of the price difference, if any.
In Case of No-Show
If you are unable to attend and the salon was not notified in advance, the appointment is considered automatically canceled, and the deposit or the full amount will be deducted without a refund.
Repeated no-shows may lead to the temporary suspension of the advance booking feature.
During Seasons and Offers
During peak seasons and special offers, all payments and deposits are non-refundable and non-adjustable.
Discounts do not include packages or gift vouchers.
We recommend early booking to secure a suitable appointment.
Respecting Appointments and the General Environment
We care about your comfort and the comfort of all our clients; therefore, please adhere to the scheduled appointments.
Children or companions are not allowed inside the salon to maintain privacy and tranquility.
We appreciate your understanding and cooperation in maintaining a sophisticated and comfortable atmosphere for everyone.
Policy Updates
We may update these policies from time to time in accordance with the development of our services.
Any changes will be announced through our website or official channels